Before contacting us regarding any questions you may have, please review this page. It is likely that your question is already addressed below. And of course, you are always welcome to contact us if you have any other questions or require any clarification.

General Questions

1. What is the general intent of this website?

• Answer � The purpose of this website is to provide a guide for folks who are relocating. It is addressed in 3 stages:
  • Stage 1: To produce a “Real Estate Sales Sheet” for the current place of residence that you are moving from,
  • Stage 2: To produce a plan for the moving, sale or disposal of the belongings, and
  • Stage 3: To produce a “New Residence Acquisition Actions List” for the location that you are moving to.

2. Is this a software product that I will need to install on my computer?

• Answer � NO. The Moving & Relocation Planner is located in the Members Area of our website. Once you make the purchase, you will be emailed a user name and password to access the Members Area. Here you will have exclusive access to to the online tool that you will use to generate your complete Moving Plan. No software istallation is necessary. All the steps can be performed using your Internet browser, such as the one you are using now to view this website.

3. Who would use this website?

• Answer � This website is useful for anybody who is relocating � it is not mandatory that you own a residence to use this website.

4. How does the Log-in work?

• Answer � This website is designed with the intent that the user can enter the information as the relocation progresses � it does not have to be completed in one sitting.

5. How is this website different from other moving planning tools?

• Answer � This website is unique in that it does not advertise locations to relocate to or real estate to purchase. The main intent of this website is to assist the user to organize the belongings and provide a simple-to-use planning tool for relocation.

6. When is the best time to engage this tool?

• Answer � the most appropriate time to log-in and purchase the tool is shortly after the decision to relocate. Reasoning � the first step is the information for a real estate listing (if applicable).

7. Where is this Website intended to be used?

• Answer � This website has purposely been designed in the �global� sense, meaning it�s not specifically designed or intended for a certain location. It�s based on the common principles of relocation.

Security

1. If I come across any questions during the Moving Plan completion process that I am not comfortable filling in, will the web form make me fill in that information before I can finish?

• Answer � NO. All fields for the Moving & Relocation Planner are optional. You will obtain a more complete plan if you answer all the questions, however, the Moving & Relocation Planner will not make you answer any questions that you feel don't apply to you or that for any reason you don't wish to answer.

2. Is the process of filling in the web forms and obtaining my Moving Plan completely secure? Will anyone else have access to my information?

• Answer � YES. Our Members Area is fully secure. Our website uses the latest 128-bit encryption Secure Socket Layering technology to protect your personal information. Only you will have access to your own information. The only other persons who could access your information is our Support Personnel, however, we can only access your information with your express permission, and then only under the highly unlikely situation of needing to resolve any technical problem that you might experience.

3. Is the ordering process secure?

• Answer � YES. The ordering process uses the latest 128-bit encryption Secure Socket Layering technology to protect your personal information. Clickbank sells our products - they are a trusted online retailer specializing in digitally delivered products.

Ordering

1. What forms of payment do you accept?

• Answer � Our site accepts customer orders via online checks, Visa, MasterCard, Discover, American Express, Dinners, JCB and debit cards with the Visa and MasterCard logo.

2. Are there any recurring charges?

• Answer � NO. You will be charged a one-time fee only.

3. How soon can I access the Moving & Relocation Planner after paying?

• Answer � It usually takes only one minute or less to process your payment. Assuming your payment is approved, you will be able to access the Members Area within a few minutes after ordering.

4. Do you have a return or trial policy?

• Answer � YES. Please see our Money Back Guarantee section for more information.

Technical

1. What browsers are supported? Are there any browser requirements I need to be aware of?

• Answer � Our site is designed for any browser that is compliant with modern web standards. It has been tested specifically on Internet Explorer 6 and 7, Mozilla Firefox 1.5, and Netscape 7.0 and higher. CSS (cascading style sheets), cookies, and javascript need to be enabled on your browser. Basically, if you can view this website without any problems, your browser will also work fine with our Members Area.

2. Do you offer technical support?

• Answer � YES. If you need help with anything, please contact us via the Contact Us section.

Still haven't found an answer to the question you have? Please Contact Us and we will get back to you as soon as possible.